Heron Cottage and Heron House Policies
Please note our rental policies are in place to ensure a harmonious balance between you our valued guests, ourselves and our neighbors.
Payment and Reservation
We accept Visa or MasterCard. A 50% deposit is due at time of booking with remaining due 30 days prior to arrival. Reservations made within 30 days of arrival will be charged 100% at time of booking.
Check–in & Check-out
Check in after 4 pm. Check out by 11 am. Due to tight cleaning schedule, especially in summer, this is strictly enforced.
There is a 30 day cancellation policy. Reservations cancelled with more than 30 days notice will be refunded their deposit less a $50 cancellation fee. If cancelled less than 30 days notice the entire cost of rental will be forfeited. Early departure does not warrant any refund of fees. Reservations are non-transferable. PST and MRDT taxes collected at time of booking are non refundable.
There is no housekeeping service during your stay. Full housekeeping is provided upon departure, however we do ask that the dishwasher is loaded, turned on and kitchen left tidy. For the cottage please ensure dishes are thoroughly washed and put away before you check out. We love to recycle so please use Recycling Bins!
Bed & Bath Linens
The cottages are fully equipped with bed linens, bath towels, hand towels, facecloths, tub and shower mats. We provide beach towels and ask that bath towels never go to the beach.
Cottages have full kitchens and are equipped with propane BBQ, propane is provided, dishtowels, dishcloths, dish soap, dishwasher detergent, laundry detergent, starter paper towels, complimentary coffee, tea, sugar, salt/pepper, spices.
We provide towels, shampoo and/or conditioner, soap, a hairdryer and toilet paper.
1 parking space is reserved per cabin. Parking is for registered guests only.
Sorry no pets. Should you arrive with a pet we have the right to cancel your reservation and the cost of accommodation will be forfeited.
Weddings, Events and Groups
The property is not suitable as a venue for events such as weddings, receptions, reunions or gathering place.
Damage and Excessive Wear and Tear
The person making and paying for the accommodation is financially responsible for the cost of repairs arising from any damage beyond normal wear and tear and that persons credit card will be charged.
If additional housekeeping is required above and beyond the normal time allotted for each accommodation you will be charged at an hourly rate of $25 plus tax for each additional hour of housekeeping required.
Inclement Weather and Power Outages
We do not offer refunds or transfer dates due to power outages or inclement weather.
Only the number of guests (including the children) listed on your reservation are permitted on the property and stay over night. Per the website the cottage sleeps a total of 2 and the house sleeps a total of 4. Should you arrive with more guests than permitted or have others join you at any time we have the right to cancel your reservation and entire cost of rental will be forfeited. Tents, campers, boats or trailers are not permitted.
For your health and enjoyment, our cottages are strictly non-smoking. You may smoke outside the accommodation but NEVER inside. If ANY smoke odor is detected or left in unit your credit card will be charged $300. No exceptions.
Tofino’s noise bylaw requires quiet time between the hours of 10 pm and 8 am. If you wish to party this is not the place as sound travels like crazy and we like our neighbors.
Events Beyond Our Control
We are not not liable for events beyond our control which may interfere with the occupancy of the rental property, including but not limited to, loss of property by fire, flood, earthquake, tsunami, or other damage, changes of ownership, termination of management services, changes in the law, or seizure or other loss of the property. Beyond a refund of all payments made Heron Cottage assumes no responsibility or liability arising out of the property not being available or suitable. We assume no responsibility or liability for injury, loss or damage arising out of the use or occupancy on the property.
All rates are in Canadian funds and subject to 5% GST and 3% booking fee.
Acceptance of Rental Terms
By booking our accommodations you acknowledge you have read, understand and accept our rental policies, agree to the limitation of our liability and you agree any additional charges you incure.